How can we help?

Common Questions

We are aware of an issue which currently prevents some of our Canadian customers paying via Bill Payment.

Unfortunately, you'll need to choose a different settlement method for now. To avoid delays, please refer to your contract note for our available settlement options.

We apologise for any inconvenience and we're working quickly to restore your full service.

We trade in nearly 100 currencies so you can send money to over 130 countries. Use the Xe Currency Converter to get the mid-market rate for your currency pair of choice or receive our send rate when sending your money.

Here's a list of our supported currencies (subject to change). Contact us if you don't see the one you're looking for and we'll try to help you arrange your transfer.

Albanian lek (ALL)

Algerian dinar (DZD)

Argentine peso (ARS)

Armenian dram (AMD)

Australian dollar (AUD)

Azerbaijani manat (AZN)

Bahamian dollar (BSD)

Bahraini dinar (BHD)

Bangladeshi taka (BDT)

Barbadian dollar (BBD

Bhutanese ngultrum (BTN)

Bolivian boliviano (BOB)

Bosnia and Herzegovina convertible mark (BAM)

Botswana pula (BWP)

Brunei dollar (BND)

Bulgarian lev (BGN)

Canadian dollar (CAD)

Cape Verdean escudo (CVE)

Chilean peso (CLP)

Colombian peso (COP)

CFP franc (XPF)

Costa Rican colón (CRC)

Croatian kuna (HRK)

Czech koruna (CZK)

Danish krone (DKK)

Djiboutian franc (DJF)

Dominican peso (DOP)

Eastern Caribbean dollar (XCD)

Euro (EUR)

Fijan dollar (FJD)

Gambian dalasi (GMD)

Georgian lari (GEL)

Ghanaian cedi (GHS)

Guatemalan quetzal (GTQ)

Guinean franc (GNF)

Honduran lempira (HNL)

Hong Kong dollar (HKD)

Hungarian forint (HUF)

Indian rupee (INR)

Indonesian rupiah (IDR)

Israeli new shekel (ILS)

Jamaican dollar (JMD)

Japanese yen (JPY)

Jordanian dollar (JOD)

Kazakhstani tenge (KZT)

Kenyan shilling (KES)

South, South Korean won (KRW)

Kuwaiti dinar (KWD)

Lesotho loti (LSL)

Malagasy ariary (MGA)

Malawian kwacha (MWK)

Malaysian ringgit (MYR)

Mauritian rupee (MUR)

Mexican peso (MXN)

Moroccan dirham (MAD)

Mozambican metical (MZN)

Namibian dollar (NAD)

Nepalese rupee (NPR)

New Zealand dollar (NZD)

Macedonian denar (MKD)

Norwegian krone (NOK)

Omani rial (OMR)

Pakistani rupee (PKR)

Papua New Guinean kina (PGK)

Paraguayan guaraní (PYG)

Peruvian sol (PEN)

Philippine peso (PHP)

Polish złoty (PLN)

Qatari riyal (QAR)

Romanian leu (RON)

Russian ruble (RUB)

Rwandan franc (RWF)

Samoan tālā (WST)

Serbian dinar (RSD)

Singapore dollar (SGD)

Solomon Islands dollar (SBD)

South African rand (ZAR)

Sri Lankan rupee (LKR)

Surinamese dollar (SRD)

Swedish krona (SEK)

Swiss franc (CHF)

New Taiwan dollar (TWD)

Tajikistani somoni (TJS)

Tanzanian shilling (TZS)

Thai baht (THB)

Tongan paʻanga (TOP)

Trinidad and Tobago dollar (TTD)

Tunisian dinar (TND)

Turkish lira (TRY)

Ugandan shilling (UGX)

United Arab Emirates dirham (AED)

British pound (GBP)

United States dollar, USD

Uruguayan peso, UYU

Vanuatu vatu (VUV)

Vietnamese đồng (VND)

We can only accept payments from an account in your name when using our website or our app.

However, we understand many people use joint accounts and require the need to send money from these. We can help with that.

To help protect you and your money, we need to be able to trace that the transfer has genuinely been made by you using your joint account.

Sometimes the money arrives in our system without both names on the account being visible, making it impossible for us to confirm where it has come from.

Don’t worry. In cases like this, we may just need to contact you to confirm everything is correct before we can send your money.

Let us know if you’ve any questions and our team will be happy to guide you through the process.

Forgotten your password?

Not a problem, this is a simple one to fix, just follow these steps:

  1. Head to the sign in page and click the forgot your password link.

  2. Enter the email address you use to log in to your Xe account and we’ll send you a code to verify your identity. 

  3. Go to your email inbox and check for an email from us with your code. If it’s not there, try refreshing your inbox or looking in your spam or junk folder. 

  4. Return to Xe and enter the code in the box as prompted to activate the password reset function.

  5. Create a new password and you’re all set.

We know that when you send us money for your transfer you’re keen to know we’ve got it. Don’t worry. We’ll let you know as soon as we’ve received the funds into our account, there’s no need to call us. 

You’ll be sent an email once we’ve got the money (don’t forget to check your junk folder in case it’s hidden in there) and app users will also receive a push notification if they’ve enabled them. 

What determines how quickly we receive your money?

The payment method you’ve used, the currency you are sending and where you’re sending it from will all determine how quickly we receive your money’. Debit and credit card payments are usually completed quickly. Bank transfers and other methods can take longer, but rest assured our systems are safe and secure and we’ll be in touch when the money has arrived.

We’d normally expect funds to take no longer than a day to reach us, so if you’ve still not received any confirmation beyond this point, check with your bank or card provider to see if there has been a delay in the process.

Xe, HiFX and Continental Exchange Solutions are all part of Euronet Worldwide. Euronet is a world-leading electronic transactions and payments business and gives us greater global reach to help provide you with a faster and safer money transfer service.

We sometimes use bank accounts named either HiFX or Continental Exchange Solutions for transfers. Your money is safe with all of Euronet’s portfolio of companies and this will not affect your money transfer.

Can't find what you're looking for?

Contact us